Shipping FAQs

 

When will my order ship? 
Orders placed before 1PM EST will ship out the same business day. Orders placed after 1PM EST will ship out the following business day. All weekend orders ship out the following Monday.
Do you offer free shipping? 
All orders over $125 ship free within the continental United States.

What are your shipping methods?
First Class - $5.00 - 3-4 Business Days
First Class - Priority - $8.00 - 2-3 Business Days
Express - Next Day - $25.00 - 1-2 Business Days
What if I need my order sooner? 
In the event that you need an order shipped out today, call us at 863-578-4740 (we'll do our very best to pull some strings).
What are your international shipping methods?
Canada Standard Shipping - $15
The Rest of the World - $20
We cannot calculate business days for international orders. Most orders take 2-3 weeks as delays often occur from within delivery service providers.

Returns FAQs

What is your returns policy? 
We handle returns on a case-by-case basis to ensure our customers’ needs are met when we have not reached their expectations. We stand behind our goods and services and will do our best to take care of each situation fairly and reasonably.
How much do you charge for returns and exchanges?
ELLA BING offers free returns and exchanges on all orders*. We want to ensure you are as pleased with your product as we are. If you have any questions about returning your order or exchanging please email us.
*We reserve the right to determine qualifications of returns based on the situation.
Do you offer refunds? 
In the event that you are not completely satisfied with your order, we will be happy to offer you a full refund. Any returned item must be in a new and unworn condition with no marks and all packaging intact. We cannot accept any used/damaged items; any such items will be returned to the purchaser at their own cost.
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