It is Ella Bing's every intent to provide you, the customer, with kindness and excellent customer service. Most of our products carry an open return policy, as in, we will work with you to ensure you are a repeat customer. Exceptions include, but are not limited to, wood products including wood bow ties & wooden sunglasses - physical abuse and/or accidental damage. These incidences are handled on a case-by-case basis. If the product you purchase via the Ella Bing website, is a third party product. IE, another brand. We will do our best to work with the brand to get you a replacement.
We stand behind our goods and services and want you to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with you fairly and reasonably; we hope you will be fair and reasonable with us as well.
Orders placed before 12PM EST ship out the same business day, in most cases. Orders placed after 1PM EST ship out the following business day. All weekend orders ship out the following Monday. Of course, although rare, there are exceptions. IE, a product needs to be made, or reproduced. Priority & Overnight shipping is available. Cost based on overall weight.
Most of the time, we ships in a genuine cigar box, with a microfiber cloth pouch for safekeeping & cleaning.